You may return most new, unopened items within 30 days of delivery for a full refund. Shipping and handling charges to/from us to customer are non refundable including any shipping cost for an exchange, refund, and product upgrade credit.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. We ship by USPS or Canada Post for all orders within North America, delivery time is approximately 3-5 days. We ship by Parcelforce Worldwide or Royal Mail for all orders within the UK & Europe, delivery time is approximately 5-7 days. We ship by Australia Post for all orders within Australia and New Zealand, delivery time is approximately 7-10 days. All other international orders will be shipped via DHL or UPS, delivery time approximately 7-10 days. Please note, during peak Christmas season, the shipping delivery time may be delayed due to reasons beyond our control.